Center for Consumer Engagement Goals & Deliverables

Goals

  1. Develop a PCPCC Consumer Center to enhance consumer leadership, broaden consumer involvement, spread the medical home concept and address the gaps and needs identified in the development of the patient centered partnerships necessary in medical homes. 
    *Update: Completed
  1. Develop and/or establish consumer leadership, support, and engagement in all areas of the Collaborative: the Board, the Executive Committee, Advisory Board, and Centers, as well as the critically important federal and state political initiatives.
    *Update: Rob Dribbon and Rosi Sweeney are currently identifying these areas
  1. Identify the needs/gaps and potential strategies to overcome these gaps in consumer involvement, education and communication, and understanding at the federal, state and practice levels.
    *Update: Recognition programs are working on this issue.
  1. Based on the gaps indentified, use – or develop – family/patient-centered care information which facilitates the inclusion of consumer in practice-level medical home implementation and transformation.
    *Update: Best practices are needed here
  1. Continue to work with NCQA or other recognition programs to strengthen the inclusion of patient-centered and community-based measurements and interventions.
Deliverables
 
Below is a list of desired deliverables.
 
Deliverable
Leverage new media mechanisms (21st century vehicle)
Bring together consumer communities and peer supports
Look to successful models of consumer engagement including those outside of PCMH environment and consumer governance roles
Explore the establishment of focus groups
Provide more information from PCPCC and the five centers on how consumers can engage with PCPCC
Review and reorganize PCPCC resources based on consumer needs and perspectives
*Update 1: Deliverable completed 
Create a page on PCPCC website for Frequently Asked Questions for consumers, regarding the Patient-Centered Medical Home
*Update 2: Currently underway 
Every practice partners with patients and families to redesign and improve care.
Develop education and engagement models for consumer organizations and their members
*Update 3: National Partnerships is currently working on this. 
Test mechanisms for providing PCMH information to communities
Seek to establish infrastructure support for – clinical encounter triangle (MD, specialist, consumer)
*Update 4: Discussing care coordination & the ACO model.
Assist clinicians with improved understanding of patient peers/resources
*Update 5: Recommend that consumers serve on the Advisory Board
Address the needs of large populations with both at-risk and diagnosed chronic illness
*Update 6: No longer relevant
Address communication issues by comparing today’s care to PCMH care: What we have now, what we would have in the future, what it means and what is your role
*Update 7: We have a PowerPoint chart outlining these issues.